Frequently Asked Questions
How can we help you with SkulNet?
Account & Setup
Getting started is easy. Log in with your admin credentials, follow the setup wizard to configure your school details, and import your student and staff data. Contact support if you need assistance with integration.
SkulNet is cloud-based. You need a stable internet connection and a modern browser like Chrome or Firefox. No specific hardware is required beyond a standard computer or mobile device.
Forgot your password? Click the "Forgot Password" link on the login page, enter your email, and follow the instructions sent to reset it. Ensure your email is verified.
Pricing & Support
The Business plan covers 400-500 students. It includes all core features, in-app notifications, multilingual support, an analytics dashboard, e-book library, and priority support for GH¢4,500 per term.
Support is available 24/7. Reach out via email at support@skulnet.com, use the in-app chat, or call +233 30 222 3344 for priority assistance with your subscription.
Yes, upgrading is simple. Log into your account, go to the billing section, and select a higher tier like Standard or Premium. Your data will transfer seamlessly, and support can assist if needed.